Travel News Today

The Canadian Transportation Agency has
determined, through Decision no. 720-AT-A-2005, that persons who require
medical oxygen available to them when they travel by air encounter obstacles
to their mobility. This Decision is the result of 25 complaints filed against
Air Canada and one against WestJet. The Agency will convene an oral hearing in
the spring of 2006 to determine whether or not the obstacles are "undue" under
the Canada Transportation Act (CTA) and, if so, what corrective measures may
be appropriate to address them.
Twenty-five complaints raised several issues regarding Air Canada's
policy of not permitting passenger-supplied oxygen on board its aircraft and
the delivery of its oxygen service. One complaint relates to WestJet's policy
of not providing an oxygen service on its international charter flights. While
WestJet allows passengers to use their own oxygen equipment on its flights
operated within Canada, it does not allow passengers to do so on its
international flights and those operating between Canada and the U.S.A.
(transborder flights).
With respect to the complaints against Air Canada, the Agency found that
the following constitute obstacles to the mobility of persons with
disabilities who require medical oxygen when travelling by air:

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