By Travel-Guy, 2 years and 3 months ago
The Art of Pissing Off Customers
A few months ago Air Canada added a new feature to their on-line booking system. When you book a flight, you can select a check box to indicate that you will not have any checked baggage, and they give yo a $5 discount. Sounds great doesn't it?
I always select that option because I normally never check baggage (I learned my lesson). But when I booked my flight to Seattle a couple of months ago I didn't know think about the fact that I would need bag for my skiing clothes. I completely forgot about it, until I hit the check-in counter today. That's when I was informed that it would cost me $50 to check my bag! Yes, that's $50!!!
[Read More] - original post: Sylvain Duford's Soapbox
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